YOUR WORKING DAY / 2 min read
The little questions add up.
A few minutes here and there still belong to your day.
It only takes a minute
Asking which state someone lives in is easy. So is checking an age or sending a comparison link. You could do each one between appointments. The trouble is that the next message rarely arrives at the moment you have set aside for it.
You look at your phone, read back through the thread and remember what you were waiting for. By then you have paused the work in front of you. The question was small. The interruption took a little more.
Let the answers stay answered
A useful assistant keeps up with the whole exchange. If a family has already shared its state and household details, the next reply should start there. Asking again makes extra work for the client as well as for you.
Corrections matter just as much. “My daughter is 8, not 7” should update an age and leave the other details alone. Hanna keeps that change with the conversation, so the next step uses the information the client actually meant to give.
Take one recurring job off your list
For a supported health inquiry, Hanna can gather those details and send the comparison link. If the client names a plan, she saves the choice for your review. You can open the record and see where things stand.
That gives you a practical way to judge the help. Look at a conversation you would usually handle yourself. Count the replies that no longer need your attention, then check that the information you need is there when you return.
See what you could leave with Hanna.
See Hanna at work